Please read these Terms & Conditions carefully before registering an account or placing any wager on the meda4d platform. By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these terms in their entirety.
A plain-language summary of the most important provisions. The full legal text follows below — please read it in full.
You must be at least 21 years of age and a resident of Indonesia or another jurisdiction where accessing this platform is not prohibited by local law. We verify age through mandatory KYC documentation.
Each player may hold exactly one active meda4d account. Duplicate accounts will be merged or closed and any winnings associated with a duplicate account may be voided at our discretion.
All transactions are processed in Indonesian Rupiah (IDR/Rp). Deposits are accepted via BCA, BRI, BNI, Mandiri, CIMB Niaga, and leading e-wallets. Withdrawals require a verified account with matching KYC documentation.
All promotional bonuses are subject to wagering requirements before withdrawal. Requirements, eligible games, and expiry periods are stated in each promotion's specific terms. Wagering requirements typically range from 15x to 40x the bonus amount.
meda4d operates under an internationally recognized Curacao eGaming license. These Terms are governed by Curacao law. Disputes are subject to binding arbitration in Curacao before any court proceedings are initiated.
We provide deposit limits, session time-outs, and self-exclusion tools. Players who believe gambling is negatively affecting their life are encouraged to use these tools and to contact our support team for guidance.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you and meda4d. If you do not agree to these terms, do not access or use the platform. By clicking "I Agree", registering an account, or placing a wager, you accept these terms unconditionally.
In these Terms & Conditions, unless the context otherwise requires, the following definitions apply:
2.1 You must be at least 21 years of age to register an Account or place any wager on the Platform. This age minimum applies regardless of the applicable age of majority in your jurisdiction and reflects the Company's policy of conservative age protection.
2.2 You must be a natural person (not a corporation or other legal entity) accessing the Platform for personal recreational purposes.
2.3 You represent and warrant that access to and use of the Platform is lawful in your jurisdiction. The Company does not provide legal advice regarding the legality of online gambling in Indonesia or any other territory. Users in Indonesia are advised to be aware that online gambling regulations are complex and legally ambiguous, and that they bear full personal responsibility for compliance with applicable local laws.
2.4 The following categories of persons are ineligible to use the Platform:
Age Verification: The Company reserves the right to request identity documentation at any time to verify a Player's age. Accounts will be suspended pending verification, and winnings will be withheld until satisfactory proof of age is provided. Accounts found to belong to underage individuals will be closed immediately and all funds returned to the payment source.
3.1 To use the Platform's real-money features, you must register a personal Account by providing accurate, complete, and current information. Registration information must include your real name, date of birth, residential address, email address, and a valid Indonesian mobile phone number.
3.2 Each individual may hold one (1) Account only. If the Company detects multiple accounts registered to the same individual (whether identified by name, address, device fingerprint, IP address, payment method, or other means), the Company reserves the right to merge or close duplicate accounts, void associated transactions and bonuses, and suspend withdrawals pending investigation.
3.3 You are responsible for maintaining the confidentiality of your Account credentials. You must not share your username, password, or one-time passcodes with any third party. The Company will not be liable for losses resulting from unauthorized access attributable to a breach of this obligation by the Player.
3.4 You must notify the Company immediately at [email protected] if you suspect unauthorized access to your Account.
3.5 Account information changes (name, date of birth) are not permitted after initial KYC verification. Email address and contact number changes require identity re-verification.
4.1 All Accounts are subject to mandatory Know Your Customer (KYC) verification before withdrawals are processed. The Company may also require KYC prior to accessing certain games or promotions.
4.2 Standard KYC documentation required from Indonesian residents includes:
4.3 The Company will process KYC submissions within 1–24 hours of receipt during business hours. Players will be notified by email upon approval or if additional documentation is required.
4.4 The Company reserves the right to request enhanced due diligence documentation for accounts exhibiting unusual deposit or withdrawal patterns, at its absolute discretion.
4.5 Submitting false, forged, or altered identity documents constitutes fraud and will result in immediate account closure, forfeiture of all balances, and referral to relevant authorities.
5.1 All deposits are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 10.000 unless otherwise stated in a specific promotion. Maximum deposit limits vary by payment method and account tier.
5.2 The following payment methods are accepted for deposits:
5.3 Deposits are typically credited to your Account within 1–5 minutes of confirmed bank receipt. Delays may occur during Indonesian public holidays, scheduled interbank maintenance windows, or periods of high transaction volume. The Company is not liable for delays attributable to third-party payment processors or banking infrastructure.
5.4 Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited. Any deposit identified as originating from a third-party account will be reversed and the associated Account suspended pending investigation.
5.5 The Company does not accept deposits made with credit cards or borrowed funds. Players are responsible for ensuring that deposited funds represent disposable income.
Deposit Confirmation: Always retain your bank transfer receipt or e-wallet transaction ID. If a deposit is not credited within 30 minutes, contact our support team via live chat with your transaction reference number for manual reconciliation.
6.1 Withdrawal requests may only be submitted by Players with a verified (KYC-approved) Account. Unverified accounts may deposit and play but cannot withdraw funds until KYC is completed.
6.2 The minimum withdrawal amount is Rp 50.000. Maximum withdrawal limits per transaction and per 24-hour period vary by account tier as follows:
6.3 Withdrawal processing times are as follows:
6.4 Withdrawals will only be processed to a bank account or e-wallet registered in the same name as the meda4d Account. The Company reserves the right to request additional documentation confirming ownership of the receiving account.
6.5 The Company reserves the right to delay or withhold withdrawal processing for up to 72 hours for accounts undergoing security review or enhanced due diligence. Players will be notified by email if a withdrawal is placed under review.
6.6 Any active Bonus Funds and their associated wagering requirements must be forfeited before a withdrawal of real-money Balance is processed, unless the Player has already met the applicable Wagering Requirement.
7.1 The Company offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spins, cashback, and seasonal promotions tied to Indonesian cultural events such as Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August). All promotions are subject to the specific terms published with each offer.
7.2 Unless stated otherwise, standard bonus terms apply as follows:
7.3 Bonuses are issued to one Account per person, per household, per IP address, and per device. Attempting to claim the same bonus multiple times through duplicate accounts constitutes abuse and will result in all associated bonuses and winnings being voided.
7.4 The Company reserves the right to modify, cancel, or expire any promotion without prior notice in cases of technical errors, fraudulent activity, or regulatory requirements. Players who have already commenced wagering on an affected bonus will be notified and treated equitably at the Company's discretion.
7.5 Bonuses cannot be transferred between accounts or exchanged for cash outside of the completed wagering process.
Bonus Best Practice: If you do not wish to accept a bonus, you may opt out before making a deposit by contacting our support team. Once a bonus has been credited and play has commenced, the bonus terms apply automatically.
8.1 All games offered on the Platform are governed by their individual game rules, which are accessible within each game interface. In the event of a conflict between these Terms and a specific game's rules, these Terms prevail unless the game-specific rules expressly state otherwise.
8.2 The Company uses certified Random Number Generator (RNG) technology for all non-live games. RNG systems are regularly audited by accredited third-party testing laboratories to ensure randomness and fairness.
8.3 Live casino games are streamed in real time from studio facilities. Results are determined by physical game elements (cards, roulette wheels, dice) and are final once the dealer announces the outcome. Technical interruptions during a live game hand will be resolved per the individual game's disconnection policy, which is displayed in the game interface.
8.4 Togel (Indonesia's traditional numbers lottery) draw results are sourced from officially recognized draw operators. The Company accepts no liability for discrepancies between its displayed results and alternative sources; official draw operator results are final.
8.5 Sports betting odds are subject to change prior to a wager being confirmed. The odds displayed at the time a bet slip is submitted and confirmed are the odds that apply to that wager. In-play odds fluctuate continuously and market suspension may occur without notice.
8.6 Mix parlay (accumulator) bets require all legs to win for the bet to be successful. If one or more legs of a mix parlay are void (e.g., due to match postponement), those legs are removed and the parlay is recalculated with the remaining legs.
8.7 The Company reserves the right to void any wager that was placed due to a manifest error in odds, game configuration, or technical malfunction. Players will be notified and their stake refunded in the event of a voided wager.
9.1 The following actions are strictly prohibited and may result in immediate account suspension, forfeiture of funds, and legal action:
9.2 The Company employs sophisticated fraud detection systems operating continuously. Accounts flagged by these systems will be suspended and reviewed. Players whose accounts are suspended pending investigation will be notified and given an opportunity to respond before a final determination is made, except where immediate suspension is necessary to prevent ongoing harm.
10.1 All content on the Platform — including but not limited to software, game interfaces, graphics, text, logos, trademarks, and audiovisual elements — is the intellectual property of the Company or its licensed content providers and is protected by applicable intellectual property laws.
10.2 Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal recreational purposes only. This license does not permit reproduction, redistribution, public display, or commercial exploitation of any Platform content.
10.3 Game content provided by third-party studios (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft) remains the intellectual property of the respective studio and is subject to that studio's licensing terms.
11.1 The Platform is provided on an "as is" and "as available" basis. The Company makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
11.2 To the maximum extent permitted by applicable law, the Company's aggregate liability to any Player for any claim arising from use of the Platform shall not exceed the total amount deposited by that Player during the 30-day period immediately preceding the event giving rise to the claim.
11.3 The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising from a Player's use of or inability to use the Platform.
11.4 The Company is not liable for losses or damages arising from:
11.5 Nothing in these Terms limits the Company's liability for fraud, willful misconduct, or any other liability that cannot be excluded under applicable law.
12.1 The collection, storage, and processing of your personal data is governed by the meda4d Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference.
12.2 By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for KYC purposes, fraud prevention, and personalized marketing communications (which you may opt out of at any time).
12.3 The Company applies SSL/TLS encryption to all data transmissions and stores personal data on secured servers. KYC documentation is stored in encrypted form and is accessible only to authorized compliance personnel.
13.1 The Company is committed to promoting responsible gaming and providing tools that help Players maintain control over their gambling activity. Gambling should be treated as a form of entertainment, not a source of income.
13.2 The following responsible gaming tools are available to all registered Players:
13.3 Self-exclusion requests are processed within 24 hours and are irrevocable for the duration of the selected exclusion period. During self-exclusion, the Player may not register a new Account, and any attempt to do so will result in immediate closure of the new Account.
13.4 Players who are concerned about their gambling behavior are encouraged to visit our dedicated Responsible Gaming page for further guidance and resources.
13.5 The Company prohibits the use of the Platform by individuals who are self-excluded, on national self-exclusion registers (if applicable), or who have previously been identified as problem gamblers by the Company's responsible gaming team.
14.1 The Company reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered Players via email at least 14 days before taking effect, except where immediate changes are required by law or to address security vulnerabilities.
14.2 The current version of these Terms, with its effective date, is always accessible on the Platform. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the updated Terms.
14.3 If you do not accept amended Terms, you must cease using the Platform and withdraw any Balance from your Account prior to the amendment's effective date. Continued use after that date constitutes binding acceptance.
15.1 Termination by the Player: You may close your Account at any time by contacting our support team. Upon closure, any real-money Balance remaining in your Account (net of any unmet wagering requirements on Bonus Funds) will be processed for withdrawal to your verified payment method within 5 business days.
15.2 Termination by the Company: The Company may suspend or permanently close an Account without prior notice if:
15.3 Upon termination for breach of these Terms, the Company reserves the right to withhold any Balance pending investigation. If the investigation confirms a violation, winnings attributable to the violating activity may be voided and the net Balance (original deposits minus any withdrawn amounts) may be returned at the Company's discretion.
15.4 Inactive account balances (where the account has been dormant for 12 months) will be subject to a monthly maintenance fee of Rp 25.000 after the initial 12-month dormancy period. Players will be notified by email before fees commence.
16.1 These Terms & Conditions are governed by and construed in accordance with the laws of Curaçao. The Company operates under a Curaçao eGaming license and is subject to the regulatory oversight of the Curaçao Gaming Control Board.
16.2 In the event of a dispute between a Player and the Company, the following escalation process applies:
16.3 Nothing in this clause prevents either party from seeking urgent injunctive or other emergency relief from a competent court where necessary to prevent immediate and irreparable harm.
16.4 These Terms do not create any rights enforceable by third parties under any applicable third-party rights legislation.
17.1 For general enquiries, account support, or to exercise any rights under these Terms, please contact the meda4d support team through the following channels:
17.2 For responsible gaming support, self-exclusion requests, or dispute escalations, please mark your communication clearly with the subject line "Responsible Gaming Request" or "Formal Complaint" as applicable to ensure prompt routing to the correct team.
17.3 For KYC document submissions and identity verification enquiries, please use the dedicated verification upload portal accessible from your Account settings page.
Response Times: General support: under 5 minutes via live chat during peak WIB hours. Email responses: within 24 hours. Formal complaints: within 5 business days for initial response, 14 business days for final determination.
Our support team is available around the clock. You can also browse our FAQ for quick answers, or review our Responsible Gaming page to learn about the player protection tools available to you.